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SmartDog Launches New
WatchDog Diagnostics Support Service For Oracle Applications Customers
Austin, Texas –
September 22, 2008 –
SmartDog Services, an "on command" Oracle consulting company, has just launched an innovative way to help Oracle E-Business customers manage their environment more effectively.
The new WatchDog Diagnostics Support Service has been created to connect to Oracle E-Business application systems and diagnose issues across three areas:
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Problems within an application; including stale or abandoned transactions, stuck workflows, potential SOX and security risks, and other operational issues affecting customer revenue and profitability
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Updates from Oracle;
including modifications to software and
patch releases which are essential to
effective and trouble-free system
operation
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Changes from external sources; such as currency conversions or SSN number validation which impact accuracy in sales price, invoicing and collections
SmartDog’s service is a simple 3-step process. The WatchDog System Diagnostics Report is executed against the customer’s system, providing a friendly red-yellow-green flag to alert the customer to important conditions within the customer’s system. SmartDog Services consultants then log into each customer’s system to perform root cause analysis, perform additional research and identify areas that need attention. Then the SmartDog team prepares and delivers recommendations for system improvements through a Proposed Action Plan delivered directly to the customer.
Early results from Beta Test Customers identified some significant issues relating to security and operational efficiencies. One client discovered that over $12 million in raw materials had been received to the receiving dock, but not moved into final inventory. This one test helped isolate the financial close bottleneck that the company was researching.
"We believe customers will appreciate the proactive nature of this service. We will not only root out issues within current data and business transactions, but also be continuously extending the service based on customer needs and feedback, Oracle trends and releases, and data from outside sources. Our ability to apply both technical and people knowledge will help our customers gain more value from their Oracle investment," said SmartDog Services Process and Product Management Director Susan Harbin.
With this new service launch, SmartDog Services continues to prove why they are known as "The Oracle Customer’s Best Friend."
ABOUT SMARTDOG SERVICES
SmartDog Services is the first “on command” consulting company completely dedicated to customers who run the Oracle Technical Stack and the eBusiness Suite. Our unique business model provides access to the entire SmartDog Team and our broad range of Oracle experts who specialize in helping customers maximize their investment in Oracle. You Bought The Right Software. Now Make Your Investment Pay Off!
SmartDog Services Media Contact:
rspecchio@smartdogservices.com
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