Oracle Support Engagement Models

Get Exactly What You Need, No Less

SmartDog does Oracle support & service differently.

We don’t bill you for an hour of work when it only took 15 minutes to solve a problem. We don’t ask you to pay just to have us available. We are there for you whether you just want someone to talk to in case a problem happens, need holiday coverage for your staff, or have a major project that requires our expertise. It is free to start a conversation and have us run our proprietary diagnostic tools, from there – we will only bill you if you call and ask us for help with something. If you know there is a lot of work ahead of you, try our subscription model and use as much as you need from any of our Oracle support experts from database administration to apps development.

We are sensitive to the fact that your organization’s needs are inherently unique. And we know that the decision to engage SmartDog’s Oracle support services should be based entirely on your business needs, your corporate culture, your priorities, your timeline, and your budget.

Our team of Oracle support experts are ready to assist you in whatever level of engagement you need.

ZDA

Our contractual approach makes it easy for clients to call on us for help when they need us. You decide how much involvement from us is required. You only pay for the service you receive. There are no annual contracts or monthly retainer fees to justify. Apply now for our zero-dollar agreement (ZDA)!

Solutions Catalog

Don’t reinvent the wheel.  Choose from our Packaged Solutions Catalog of fixed-price, fixed-scope implementations of essential Oracle E-Business Suite functionality based on best practices to get even more business value out of the Oracle software you already own.  Use a package as a starting point that can be expanded upon at a later date.

Smart Source

Let SmartDog supplement your support requirements with remote functional and technical services. We will work with you to tailor the level and type to meet your needs.

Subscription

Oracle support through either a subscription approach or collaborative approach where you choose how involved SmartDog is in your ERP. Both models contain elements from the service engagements below.