“We liked that E-Business Suite 12.2 offered online patching. We’re a global company, and online patching is a big issue for us,” says Walker. “Like everyone, we want to limit the downtime and interruption, so being able to do online patching, bouncing the system and bringing it back up, it’s very important. In the past, we could be down for many hours, and that’s very disruptive.”
SmartDog consultants did a proof of concept to show Walker and his team that it would bepossible to upgrade to Oracle E-Business Suite 12.2—even with the customizations that Landryhad in place for its Customer Data Hub. Because it was key for Landry’s to minimize disruption
to operations as much as possible, it was also decided to use a two-phase approach and upgrade the Customer Data Hub first, followed by the larger ERP system. Since, the Customer Data Hubis much smaller and has more limited functionality, upgrading it first would be a good test case to give Walker and his IT team a chance to address any potential challenges upgrading E-Business Suite on the AIX platform.
Over the next few months, Walker and his team worked with SmartDog consultants to upgrade the Customer Data Hub. The process went relatively smoothly despite the fact that there was little documentation available for the AIX platform, and SmartDog experts had to create work arounds for some issues when Oracle could not provide solutions. The Customer Data Hub went live on Oracle E-Business Suite 12.2.3 in summer 2014, with good results so far. Then, the team started the ERP system upgrade process to Oracle E-Business Suite12.2.4 in June 2014, with the system slated to go live in spring 2015.
Walker is pleased they were able to retain customizations in the Customer Data Hub, although alot of the code had to be refactored to work with online patching. There is still some more workto do to install additional patches to the tech stack, which Oracle continues to release almostmonthly. Looking ahead, he expects that they will need to make some alterations to the system toaccommodate the fact that the Customer Data Hub will be integrating information from fivecasinos, which generate far more transactions than restaurants since the casinos operate 24-hours-a-day.
Walker is also anticipating positive results when the ERP systems goes live on Oracle E-Business Suite 12.2.4. Besides the benefit of online patching functionality, business users expect to take advantage of a new payroll dashboards to streamline paying the company’s 53,000
“The reason the upgrade process has been so successful is thanks in large part to the skills and the wide breadth of knowledge SmartDog consultants brought to the table,” Walker says. “They quickly identified problems and helped to engage with IBM and Oracle development to solve problems.”