(In the past 24 Months)
9,144 Service Requests Processed
Average Consultant Experience – 18 Years
Average tenure for customer work – 5.35 Years
Average consultant tenure – 4.5 Years
Cloud Consultants eBS cross-trained and have 2+ years hands on Fusion Financials experience
Oracle support through the SmartDog Solutions Center is cost-effective & remote Oracle support service that SmartDog offers at a fixed cost over the length of the contract. The SmartDog Solution Center allows organizations to expand their Oracle support and implementation capabilities without incurring the costs of additional internal headcount or expensive on-site consultants.
Our customers leverage the Solution Center for:
- Support & issue troubleshooting
- New EBS application functionality and enhancements
- Remote Oracle EBS Applications and Core Database technology services needs
- Merger and acquisition assistance
- Interface and report development
- As-needed DBA assistance
- Oracle core technology work
- Fixed fee catalog offerings for “common” Oracle solutions
The Solution Center TeamThe SmartDog highly qualified, domestic team applies expert level Functional and Technical Oracle knowledge. Our US based team members average 10+ years of Oracle experience and have strong communication skills. As a result, Functional team members’ excellent business process, industry and accounting knowledge for our customer’s support and troubleshooting needs. SmartDog develops tech solutions that map to our customers’ needs.
Proprietary Tools that Benefit Our CustomersThe SmartDog suite of diagnostic tools is another differentiator that makes our Solution Center so successful including the WatchDog diagnostic tool and the EBS R12 Customization Assessment Tool (RCAT).
Why Customers Submit Work to the Solution CenterGreater Flexibility
- On-demand access to highly skilled resources when you need them (in 15 minute increments).
- Remote support with local account management.
- Access to a team of Oracle specialists with skills that would be impractical to recruit and maintain.
- Allows customer’s internal staff to focus on mission critical tasks that are aligned with their skills.
- Solution to personnel needs such as holiday, vacation, sickness, and unexpected events, i.e. attrition.
- Provides sustainability to protect and continually evolve your investment through continuous process improvement.
- Low cost route into 24×7 support & management of mission critical applications.
- Better Return on Investment when compared to using internal employees or contractors. Up to 50% reduction in operational and support costs.
- Services billed in 15 minute increments. Only billed for what you actually use.
- Monthly bucket of hours option available for customers looking for a predictable spend, without “use it or lose it” rules. SmartDog uses a smooth billing approach that allows hours to be carried over from month to month.